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(#579) Mr
richard.dutton@synapps.co.uk
20/09/2010
Portugal - Lisbon
Business process analyst required to work in preparation for a new customer care and sales automation system (Selligent) for the local business units of a multinational client. Working closely with the business and operations, gathering r Business process analyst required to work in preparation for a new customer care and sales automation system (Selligent) for the local business units of a multinational client. Working closely with the business and operations, gathering requirements through interview and workshops where required, the role is expected to conduct gap analysis, deliver process documentation and work with operations to document procedures. You¿ll also work closely with training to ensure that proper training material is produced and implemented and you¿ll liaise with UAT manager to drive the user/test cases for UAT. You¿ll need excellent analytical and communication skills, past experience with business process engineering and ideally experience with Six Sigma (or similar) along with proficiency in Microsoft Visio




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